Patient Journey

What You Need to Do
Provide your name, country, contact information, and a brief description of your medical condition and care needs.

What We Will Do
We securely record your inquiry and assign a dedicated patient coordinator.

Note: No medical records are required at this stage.

What You Need to Do
Explain your main concerns, treatment goals, and expectations.

What We Will Do
Our patient coordinator will contact you within 24–48 hours through WhatsApp, WeChat, phone, or email.

Note: This is an initial consultation to understand your needs and is not a substitute for formal medical advice.

What You Need to Do
Gather relevant medical documents, including: diagnosis reports, laboratory test results, imaging studies, pathology reports, treatment history, and current medications

What We Will Do
The coordinator will offer you a document checklist and assist with translation when needed.

Note: Complete records ensure a more accurate preliminary medical review.

What You Need to Do
Submit your medical records and provide any additional information if requested.

What We Will Do
Our coordination team evaluates submitted medical documents to decide if the case proceeds to specialist evaluation.

Note: This is an administrative triage process and not a formal medical diagnosis.

What You Need to Do
Review the recommended service plan, timeline, and estimated pricing.

What We Will Do
We provide a clear written overview of the service, estimated cost, and service boundaries.

Note: No payment is required until you confirm the plan.

What You Need to Do
Attend a remote specialist consultation or prepare for an in-person medical visit to China.

What We Will Do
We schedule specialist appointments and organize video consultations. For patients traveling to China, we assist with visa invitation letters, hospital appointment scheduling, accommodation, and medical interpretation services to ensure a smooth experience.

Note: Final treatment decisions are made by the attending physician after full clinical evaluation.

What You Need to Do
Share follow-up reports and recovery updates.

What We Will Do
We offer continuous coordination, follow-up consultations, and long-term health management support.

Note: Ongoing follow-up is important for long-term treatment outcomes.